In this Safety Guide:
HOW TO ADJUST YOUR PRIVACY SETTINGS
 One of the best ways to stay safe in Brighter Shores is to adjust your privacy settings so you only see messages from players you know and trust. You can adjust your privacy settings by following these steps:
  1. Open Brighter Shores and click on the 'PLAY' button.
    PLAY
  2. On the 'CHOOSE A SLOT' screen, choose the character you want to change the privacy settings for.
    SELECT CHARACTER
  3. Open the settings drawer by clicking on this icon:
    Settings button
  4. In the settings drawer, find the 'PRIVACY SETTINGS' section and click on the 'Change' button. In this section you can also see your current privacy settings at a glance.
    Privacy Settings section
  5. If asked, enter your date of birth.
    Date of birth interface
  6. In the privacy settings interface, adjust your settings as desired.
    Privacy Settings interface

HOW TO REPORT CHAT MISUSE
 If you see a player misusing the in-game chat system, you can report them as follows:
  1. Find and click on a message from the player that you want to report in the chat message history.
    Chat interface
  2. In the menu that opens, click on the 'Report Abuse' button.
    Report Abuse menu option
  3. You must then choose what you are reporting the player for. To report the player for chat misuse, click on the 'Chat Misuse' button.
    Report Abuse step 1
  4. On the next page, you will be told how your report will be processed and you will also have the option to block the player you are reporting.

    You can read more detail on blocking players in the 'How to Block Other Players' section of this guide. We highly recommended that you block the player you are reporting, so that player can no longer send you chat messages.

    Click on 'Continue' to continue.
    Report Abuse step 2
  5. The final step is to choose one or more reasons for how you think the player is misusing the chat system. Each reason you have selected will show a green tick.

    Once you have finished, click on the 'Submit' button to submit your report.
    Report Abuse step 3

HOW TO REPORT UNSUITABLE NAMES
 If you see an unsuitable character name in-game, you can report it as follows:
  1. Open the community drawer by clicking on this icon:
    Community drawer icon
  2. Click on 'Nearby Players' to open the 'Nearby Players' interface.
    Nearby players button
  3. Find the player in the list of nearby players and click on them.
    Nearby players interface
  4. In the menu that opens, click on 'Report Abuse'.
    Report Abuse menu option
  5. You must then choose what you are reporting the player for. To report the player for an unsuitable character name, click on the 'Unsuitable Character Name' button.
    Report Abuse step 1
  6. On the next page you will be told how your report will be processed and you will also have the option to block the player you are reporting.

    You can read more detail on blocking players in the 'How to Block Other Players' section of this guide. We highly recommended that you block the player you are reporting, so that player can no longer send you chat messages.

    Click on 'Continue' to continue.
    Report Abuse step 2
  7. The final step is to choose one or more reasons for how you think the character name is unsuitable. Each reason you have selected will show a green tick.

    Once you have finished, click on the 'Submit' button to submit your report.
    Report Abuse step 3

HOW TO REPORT MACROING
 If you see a player in-game that you suspect is macroing, you can report it as follows:
  1. Open the community drawer by clicking on this icon:
    Community drawer icon
  2. Click on 'Nearby Players' to open the 'Nearby Players' interface.
    Nearby players button
  3. Find the player in the list of nearby players and click on them.
    Nearby players interface
  4. In the menu that opens, click on 'Report Abuse'.
    Report Abuse menu option
  5. You must then choose what you are reporting the player for. To report the player for macroing, click on the 'Macroing' button.
    Report Abuse step 1
  6. On the next page you will be told how your report will be processed.

    Click on the 'SUBMIT' button to submit your report.
    Report Abuse step 2

HOW TO BLOCK OTHER PLAYERS
 Blocking another player means you will not see their chat, character name or emotes. Additionally they will not see your chat or character name.

You can block another player in-game as follows:
  1. Find and click on a message from the player you want to block in the chat message history.
    Chat interface
  2. In the menu that opens, click on the 'Block Chat' button.
    Block Chat menu option
  3. Click on the 'Yes' button to confirm that you want to block the player.
    Block Player interface

HOW TO APPEAL A RULES VIOLATION
 You can appeal a rules violation which has been applied to your account as follows:
  1. Open Brighter Shores and click on the 'Help Center' button.
    Help Center button
  2. Find the 'APPEALS' section and the click on the 'View Violations' button.
    Appeals section
  3. Click on the rules violation you want to appeal.
    Rule violations
  4. Click on the 'OPEN APPEAL' button.
    Open Appeal step 1
  5. On the next page, you will be told how your appeal will be processed.

    Click on the 'CONTINUE' button to continue.
    Open Appeal step 2
  6. The final step is for you to describe, in as much detail as possible, why you believe the rules violation has been issued in error.

    Once you have done so, click on the 'Submit' button to submit your appeal.
    Open Appeal step 3

HOW TO MAKE OTHER COMPLAINTS
 If you have a complaint about chat misuse, or if you want to appeal a rules violation, you should do so via the relevant process as described above.

For all other complaints, you can make a complaint as follows:
  1. Open Brighter Shores and click on the 'Help Center' button.
    Help Center button
  2. Find the 'Other Complaints' section and click on the 'Other Complaints' button.
    Other complaints section
  3. Click on the 'Start New Complaint' button.
    Other complaints interface
  4. On the next page you will be told how your complaint will be processed.

    Click on the 'CONTINUE' button to continue.
    New complaint step 12
  5. The final step is for you to enter your complaint.

    Once you have done so, click on the 'SUBMIT' button to submit your complaint.
    New complaint step 2